Featured conversation · Tech Drive
Building better fan experiences.
In this episode of Tech Drive, I discuss my path through collegiate and professional sports, how software development shaped my approach to ticket operations, and the work behind improving the Louisiana Tech fan experience.
Tech Drive podcastTicket operations · Technology
Fan experience · Louisiana Tech
Three ideas from the conversation
The work is broader than the ticket.
- 01
Reducing Friction for Fans
Clear information, easier paths, and thoughtful game-day systems help fans spend less time figuring things out and more time looking forward to the experience.
- 02
Using Technology to Improve Operations
Software, data, and automation are most useful when they simplify the work, answer better questions, and give people more time for judgment.
- 03
Building Lifelong Connections
A ticket can open the gate. Belonging, tradition, and meaningful participation are what give people a reason to return.
The guiding idea